Xiaomi Mix Flip 5G Dual Sim 512GB Purple (12GB RAM) - Global Version

Order : ETOR17302125 and discover that I received an Anker Powerbank but NO PHONE ! I contact them immediately and they replied in an email asking for a video of the unpacking ! Of course i did not make a video since I would never have thought that I would receive a 40 eur Powerbank instead of a 1100 eur phone ! I then told them I do not have that. They sent me another email telling me that the box cannot be temptered if sealed , basically they did not say but make me understood and feel I am trying to make a false claim ! The box was sealed and there was no phone in it ! i sent them the pic of the power bank, dimension and I asked them to trace the phone with serial number and IMEI as I do not have it and asked for a refund. They told me the insurance company will lead an investigation. They have no phone number and only talk via emails . Since this happen I have to wait for next day for answer, and wait for the weekend to be over to get feedback from them! They are at the other side of the globe and whenever I see their answer and reply I need to wait again for them to wake up for a response. They now stopped talking with me since i sent them strong (but polite) emails. I am VERY frustrated as I cannot talk to someone live and feel to be seen as someone that is trying to make a false claim which is totally untrue. The truth is I ordered a phone and got a powerbank inside the sealed box instead (Yes it happened ! ) - I am ready to file any report since I am in my rights ! I chose this website based on the good review and I am very disappointed about the lack of communication. Now I am expecting somone for etoren to read this review and show that this company cares about their Customers! ETOREN do you really care ?